Returns & Exchanges

Regular Priced Merchandise

All regular price items may be returned or exchanged within 30 days from purchase date. This policy also applies to damage claims. We ask that all items are reviewed as soon as your order shipment arrives and we are contacted promptly for any order issues or product damages. Once merchandise is received a refund will be issued minus any shipping charges.

Please contact us at cs@jayesstudio.com to process a return, exchange or damage claim. *Be sure to include your order number and photos of product damage in an email, if applicable.

Final-Sale & "AS-IS" Merchandise

The price on this item has been deeply-discounted and therefore cannot be returned or exchanged. Sale Items included.

Defective Merchandise

We check each piece before it leaves our shipping department. However, we stand behind our product and most certainly want happy customers. In the event that your product is defective or damaged, please contact us at cs@jayesstudio.com and include your order number and photos of product damage in an email, if applicable.

We will either issue you a return label for the product and will promptly replace the product at our expense and do our best to minimize your inconvenience. If a similar product is no longer available we will provide a refund.