Frequently Asked Questions

Orders
When will I get my order confirmation?
Almost instantly! If it hasn’t arrived, check your spam or junk folder and make sure your email address was entered correctly. Still missing? Email us at cs@jayesstudio.com and we’ll track it down.
How do I check on my order?
Click “View your order” in your confirmation email, or log into your Jaye’s Studio account to see where things stand. Checked out as a guest and can’t find your email? Reach out to cs@jayesstudio.com and we’ll fill you in.
Can I change or cancel my order?
Yes, if you’re quick! Email cs@jayesstudio.com as soon as possible. Once your order has shipped, we can’t make changes, but our Returns & Exchanges Policy has you covered.
When will I be charged?
Your payment is processed when you place your order.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and Apple Pay.

Shipping
When will my order arrive?
Most orders ship within 1–3 business days. Need it sooner? Choose express shipping at checkout. Larger orders sometimes travel in more than one box, so don’t worry if your pieces arrive separately.
How much does shipping cost?
Shipping is calculated at checkout. Enjoy free standard shipping on orders over $70.
Do you ship internationally?
We currently ship within the U.S. only.
Something arrived damaged or missing. What now?
We’re so sorry! Email cs@jayesstudio.com with your order number and a few photos of the item and packaging. We’ll make it right. See our Returns & Exchanges Policy for details.

Our Products
Why does my piece look a little different from the photo?
That’s the beauty of handcrafted! Every piece is made by hand, so small variations in color, brushwork, and finish are part of its charm. No two are exactly alike.
How do I care for my hand-painted pieces?
Treat them gently. Dust or spot-clean with a soft, dry cloth. Skip the soap, cleaners, and water so the painted finish stays beautiful for years.
Can I have my piece monogrammed?
Absolutely! Our pieces look stunning personalized. Take yours to your favorite local monogram shop, then show it off! Tag us @jayes_studio or send us a DM. We love seeing our pieces in their new homes.

Deals & More
How do I hear about promotions and new arrivals?
Join our newsletter at the bottom of our homepage to be first in line for new collections and special offers. And come say hi on Instagram @jayes_studio!
Why isn’t my coupon code working?
Double-check the spelling, expiration date, and any minimums or exclusions. Still stuck? Email cs@jayesstudio.com and we’ll sort it out.

Do you offer wholesale?
We sure do, and we’d love to see our pieces in your shop! All our wholesale ordering now happens on Faire, where you can shop our full collection. New to Faire? Sign up through our link to get a special welcome offer:

To claim it, place your first order of $150 or more within 7 days of signing up. Your discount will be applied automatically at checkout. This offer is for new Faire accounts only.
Prefer to order directly? No problem! Email sales@jayesstudio.com or call us at 203-359-9714, and we’ll be happy to help.