Frequently Asked Questions

When should I expect my order confirmation?

Confirmations should arrive almost immediately. If not, please double check your email address for accuracy and your Spam/Trash file. If it is still MIA, please email us at cs@jayesstudio.com 

When will my order arrive?

Orders typically ship within 1-3 business days. Express shipping options are available. Please note that some orders may deliver in multiple packages.

How do I check the status of my order?

If you have your order confirmation e-mail, click on the “View your order” button. This will take you to the order tracker. 

If you do not have your order confirmation email, log into your jayesstudio.com account using your username and password to track your order.

If you have not created a Jaye's Studio account, please contact us at cs@jayesstudio.com. 

How might I change/cancel my order?

Please contact us at cs@jayesstudio.com right away.

How do I care for my hand-painted products?

We recommend spot cleaning with a dry cloth. Do not use soap or chemicals.   Do not place items in water. 

How do I handle damaged or missing items in my order?

Please email us at cs@jayesstudio.com. See Returns & Exchanges Policy.

Do you gift wrap?

Unfortunately, no. Not at this time.

When will I be charged for my order?

You will be charged at the time the order is placed.

How can I learn about promotions and coupons?

The best way to stay in touch is to sign up for our newsletter at the bottom of our homepage. We also invite you to get social with us and follow us on Instagram @jayes_studio!

Why won’t my coupon code work?

Please email us at sales@jayesstudio.com.

May these items be monogrammed?

Yes!  Our beautiful collection looks great personalized with a monogram.  Please contact your favorite local monogram store.  We would love to see your photos.  Please share with us @jayes_studio or send us a direct message.