Frequently Asked Questions

These are some common questions that we've had over the years from our Jaye's Studio customers. We've gathered the most pertinent questions in a single place for your convenience.

If you have other questions, please just send it to

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  • Orders & Returns
  • Promotions, Gifts & Product Care

How Can We Help?

If you have an issue or question that requires immediate assistance, you can click the button on the bottom right of your screen to chat with a Customer Service representative.

If you'd prefer to get a direct message from our core team, please drop us an email and we will get back to you within 24-36 hours!

Orders & Returns

Confirmations should arrive almost immediately. If not, please double check your email address for accuracy and your Spam/Trash file. If it is still MIA, please email us at

It may take 1-3 business days to process an order. If you require Expedited Shipping, please select UPS Next day Air Saver or 2nd Day. UPS Ground is a 2-5 day service depending on your area of service. USPS Ground Advantage is a cost effective method with a slower transit time of 3-7 days depending on your area of service. Your order may arrive in multiple packages and you may receive separate tracking numbers for your order.

If you need your order by a specific date please contact to find the right shipping solution for you.

If you have your order confirmation e-mail, click on the “View your order” button. This will take you to the order tracker.

If you do not have your order confirmation e-mail, log into your account using your username and password to track your order.

If you have not created a Jaye's Studio account, please contact us at

Please contact us at with your order number and information.

Please contact us at if an item is damaged. Please include photos with your order number.

All regular price items may be returned or exchanged within 15 days from delivery date. Sale items are not returnable or exchangeable. This policy also applies to damage claims. We ask that all items are reviewed as soon as your order shipment arrives and we are contacted promptly for any order issues or product damages.

Please contact us at or call us at (203)359-9714 to process a return, exchange or damage claim. *Be sure to include your order number and photos of product damage in an email, if applicable.

You will be charged at the time the order is placed.

Promotions, Gifts & Product Care

The best way to stay in touch is to sign up for our newsletter at the bottom of our homepage. We also invite you to get social with us and follow us on Instagram @Jayes_Studio.

All Final Sale Items are not subject to be returned. Please Note that Jaye's Studio Does Not Price Match or Adjust.

Please contact us at with your order number and information.

Our promotions vary regarding free shipping. Please check our promotion notices on the main page of our site.

Unfortunately, no. Not at this time.

Please contact us at with your location and the items you wish to shop for and we will assist to find a retail partner.

Yes! Our beautiful collection looks great personalized with a monogram. Please contact your favorite local monogram store. We would love to see your photos. Please share with us @Jayes_Studio or send us a direct message.

We recommend spot cleaning with a dry cloth. Do not use soap or place items in water. We recommend using a plastic liner, when placing live plants in your products to prevent damage to your product or furniture.

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