Our return policy:

All regular price items may be returned or exchanged within 15 days from delivery date. Sale items are not returnable or exchangeable. This policy also applies to damage claims. We ask that all items are reviewed as soon as your order shipment arrives and we are contacted promptly for any order issues or product damages.

Please contact us at (203) 359-9714 or cs@jayesstudio.com to process a return, exchange or damage claim. *Be sure to include your order number and photos of product damage in an email, if applicable.

 

 

Final-Sale & As-Is Merchandise: 

The price on this item has been deeply-discounted and therefore cannot be returned or exchanged.

Defective merchandise:

We check each piece before it leaves our shipping department. However, we stand behind our product and most certainly want happy customers. In the event that your product is defective or damaged, please contact us at (203) 359-9714 or cs@jayesstudio.com and include your order number and photos of product damage in an email, if applicable. We will either issue you a return label for the product or ask you to ship it back to us at your expense. We will promptly replace the product at our expense and do our best to minimize your inconvenience.

 

 Payment

We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card and the order will incur additional charges & processing time. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.